At Smart Trash Bins, we strive for your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we want to ensure that you have a straightforward and hassle-free return experience. Our returns policy is designed to make the process as easy as possible.
Return Eligibility
You may return any unused and unopened items within 30 days of receiving your order. We want you to be happy with your foot-pedal trash bins, lidless waste containers, and trash bags, and if they do not meet your needs, we will gladly accept returns. To be eligible for a return, items must be in their original packaging and in perfect condition.
How to Initiate a Return
To start the return process, please contact our customer service team at [email protected]. Include your order number and a brief description of the item(s) you wish to return. Our team will provide you with detailed instructions on how to proceed, including any return authorization that may be required.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75 to ensure your returned item reaches us safely. We cannot guarantee that we will receive your returned item without tracking.
Refund Process
Once we receive your returned item and confirm its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the funds to reflect in your account.
Exchanges
If you wish to exchange an item for a different product or size, please follow the same return process. Once we receive your returned item, we will issue a refund, and you can place a new order for the desired item.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us at [email protected] within 14 days of receiving your order. We will work with you to resolve the issue, whether that means sending a replacement or issuing a refund.
Thank you for shopping with Smart Trash Bins! We appreciate your trust in our products and are here to ensure that your shopping experience is positive from start to finish. If you have any questions about our returns policy, please feel free to reach out to us.